Refunds/ Exchange Policy
If you are not completely satisfied with your purchase please let us know at l2candle_lab@outlook.com, simply return the item(s) to us in their original condition and packaging within 30 days of receipt, ensuring you repackage the returns appropriately to prevent any damage occurring in transit. Once your goods are accepted back into stock you will be issued with a refund within 7 working days. Our policy lasts 30 days and we are unable to offer you a refund or exchange after this time.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note that each piece is uniquely handmade and will have some minor imperfections by nature. So the differences from the images provided on this website is expected and should not be considered as fault.
Please also understand frosting and wet spots are very natural effects in soy wax candles, and should not be considered as a reason for return or refund.
Please note that we do not cover the delivery cost of any returns. Items can only be returned if they're in perfect condition, so please ensure that they are packed well. We reserve the right to refuse a return on any item which is not in the right condition.
Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging, as failure to do so may result in us being unable to accept the returned item.
Exchange
Please contact us via e-mail if you wish to exchange an item.
Please note if we do not have the size or colour you have requested for the exchange, we will send you an email notification and automatically issue a refund for the returned item. Customers will be charged for all extra postage costs incurred in an exchange. We will be in contact to arrange for delivery costs to be paid before the item is shipped.
Sale items (if applicable)
Only full priced items may be refunded, unfortunately sale items cannot be refunded.
Classes / Workshops
To book classes/workshops, cancellations allowed 24 hours before class with refund. No same-day cancellations accepted; rescheduling possible.